MENTALMATESERVICE
Project Scope
Design and build a website for online booking appointments with psychologists for an online mental health counseling business
Tools
WordPress
Role
Web Designer
Duration
October 2022 – Present
PROJECT OVERVIEW
Project Background
My business partners and I aim to promote awareness about mental health issues, which many people perceive as something distinct from society. However, in reality, all of us encounter mental health challenges at some point in our lives, such as stress, work pressure, relationship problems, or other related issues. Moreover, there are many people who are facing increasing mental health challenges. It will be great that we can talk to expert psychologists and seek advice on various issues online. We want mental health counseling to be something that everyone can easily access, where individuals can seek help for issues or uncomfortable stories, and receive emotional support, and this will help people have better mental health.
Objectives
Design and build a website for online booking appointments with psychologists for an online mental health counseling business
Business Scenario
Business Name: MENTALMATESERVICE.COM
Mentalmateservice.com is a website that serves as a bridge between individuals who want to share their problems and seek advice with expert and empathetic listeners. It provides services to both individuals and various organizations, ensuring that everyone can have a happier today.
Mission
1. Comfort
Our goal is to provide you with the most comfort, , so that everyone can navigate through life’s challenges with ease.
2. Professional
We will assist you with experts in each field, who will listen and provide you with professional advice.
3. Safety
We guarantee a professional and confidential environment where every interaction is a shared commitment between the speaker and the listener. This ensures that everyone who uses our service can freely express themselves and seek advice without any concerns.
4. Growth
To ensure that we are there for you in every aspect, allowing everyone to share any story, we aspire to grow alongside all of you and expand our services nationwide.
Services:
– Telephone Counseling Service (CALL)
– Video Call Counseling Service (VDO CALL)
– Chat Counseling Service (CHAT SERVICE)
Target audience
– Students and university students dealing with various mental health issues.
– Working people with diverse mental health issues.
Mentalmateservice.com is a website that serves as a bridge between individuals who want to share their problems and seek advice with expert and empathetic listeners. It provides services to both individuals and various organizations, ensuring that everyone can have a happier today.
Mission
1. Comfort
Our goal is to provide you with the most comfort, , so that everyone can navigate through life’s challenges with ease.
2. Professional
We will assist you with experts in each field, who will listen and provide you with professional advice.
3. Safety
We guarantee a professional and confidential environment where every interaction is a shared commitment between the speaker and the listener. This ensures that everyone who uses our service can freely express themselves and seek advice without any concerns.
4. Growth
To ensure that we are there for you in every aspect, allowing everyone to share any story, we aspire to grow alongside all of you and expand our services nationwide.
Services:
– Telephone Counseling Service (CALL)
– Video Call Counseling Service (VDO CALL)
– Chat Counseling Service (CHAT SERVICE)
Target audience
– Students and university students dealing with various mental health issues.
– Working people with diverse mental health issues.
WORKING PROCESS
01. Empathize & Define
02. Ideate & Design
03. Takeaways & Next steps
01. EMPATHIZE & DEFINE
Market Research
How we do Market Research?
We have studied trends in mental health problems from Google Search and various social media to see how they are changing. We found that the number of psychiatric patients is likely to increase in the past 3 years (2020-2023). Part of which is affected by COVID-19, with depression being the most common issue. Moreover, this issue is being discussed more openly. Make everyone start to realize, understand, and care about their own mental health problems.
Do the Competitive Analysis
After the Market Research, we also surveyed service providers that provide consulting services in the market to see what their service process are, both those belonging to the Department of Mental Health (Hotline Counseling) and private companies such as Istrong and Ooca.
What service system do they provide?
Hotline Counseling (Department of Mental Health)
– Using a telephone system and there will be staff available to give initial advice.
– Free service
Istrong
– It is a website that provides appointment booking services for telephone, video call, face-to-face counseling, and chat service counseling.
– Fees depend on each psychologist and the duration of the consultation.
Ooca
– It is an application that provides appointment booking services for telephone, video call, face-to-face counseling, and chat service counseling.
– Fees depend on each psychologist and the duration of the consultation.
We have studied trends in mental health problems from Google Search and various social media to see how they are changing. We found that the number of psychiatric patients is likely to increase in the past 3 years (2020-2023). Part of which is affected by COVID-19, with depression being the most common issue. Moreover, this issue is being discussed more openly. Make everyone start to realize, understand, and care about their own mental health problems.
Do the Competitive Analysis
After the Market Research, we also surveyed service providers that provide consulting services in the market to see what their service process are, both those belonging to the Department of Mental Health (Hotline Counseling) and private companies such as Istrong and Ooca.
What service system do they provide?
Hotline Counseling (Department of Mental Health)
– Using a telephone system and there will be staff available to give initial advice.
– Free service
Istrong
– It is a website that provides appointment booking services for telephone, video call, face-to-face counseling, and chat service counseling.
– Fees depend on each psychologist and the duration of the consultation.
Ooca
– It is an application that provides appointment booking services for telephone, video call, face-to-face counseling, and chat service counseling.
– Fees depend on each psychologist and the duration of the consultation.
Tools Research
Research for Website builder
– I’ve tried website building tools like Wix, Godaddy, and WordPress, and I’ve found WordPress to be the most flexible because of the ability to install a variety of plugins.
Find & Test plugins
– I have studied and evaluated the different features of each booking plugin. Have the user interface (UI) and user experience (UX) been designed to ensure ease of use for both end-users and administrators managing the back-end system? Are there any limitations on customization? Including the cost of investing in each plugin.
– I’ve gathered information from other wordpress developers within WordPress communities to understand their real-world experiences with each plugin.
– I have experimented with various WordPress plugins, both free and paid versions, by testing them through the demos provided by each plugin.
– In addition, we have also considered about the support services, such as updates, documentation, integration with other systems, and assistance provided for user guidance during usage.
This led us to the conclusion that choosing Amelia was the best option because:
– It offers a reasonably priced lifetime purchase option.
– Its functionality fully aligns with our needs without requiring additional add-ons.
– The UX/UI design is user-friendly for both users and developers.
– It provides diverse integration options, including support for Woocommerce, which is commonly used in Thailand for QR Promptpay payments, making it convenient for users.
– It is responsive and mobile-friendly.
– Regular updates and fast customer support are available.
– I’ve tried website building tools like Wix, Godaddy, and WordPress, and I’ve found WordPress to be the most flexible because of the ability to install a variety of plugins.
Find & Test plugins
– I have studied and evaluated the different features of each booking plugin. Have the user interface (UI) and user experience (UX) been designed to ensure ease of use for both end-users and administrators managing the back-end system? Are there any limitations on customization? Including the cost of investing in each plugin.
– I’ve gathered information from other wordpress developers within WordPress communities to understand their real-world experiences with each plugin.
– I have experimented with various WordPress plugins, both free and paid versions, by testing them through the demos provided by each plugin.
– In addition, we have also considered about the support services, such as updates, documentation, integration with other systems, and assistance provided for user guidance during usage.
This led us to the conclusion that choosing Amelia was the best option because:
– It offers a reasonably priced lifetime purchase option.
– Its functionality fully aligns with our needs without requiring additional add-ons.
– The UX/UI design is user-friendly for both users and developers.
– It provides diverse integration options, including support for Woocommerce, which is commonly used in Thailand for QR Promptpay payments, making it convenient for users.
– It is responsive and mobile-friendly.
– Regular updates and fast customer support are available.
02. IDEATE & DESIGN
User Flow
Information Architecture
Theme & Concept
Full Page Design
Desktop Version
Tablet Version
Mobile Version
03. TAKEAWAYS & NEXT STEPS
Challenges
– Limitations in using the demos of each plugin before making a decision. Some plugins require payment to access all features, or the need to purchase add-ons for specific functions.
– In each employee’s service offerings, they all need to provide services with the same set of durations.
– Functionality limitations because each plugin requires continuous development and updates.
Improving functionality
[ The current version as of the date of the recommendation is Version 6.7 (26.09.2023) ]
If possible, we would like to enhance or add functions to improve usability in areas such as:
1. Simplifying the membership registration process to make it more user-friendly, or allowing users to register before making a booking.
Current registration process
Suggest registration process
2. Allowing each employee to choose the service duration they want to offer instead of having the same duration for all employees.
3. Improving the UI for the scroll bar in the employee selection section on the booking page to make it more user-friendly. Currently, there are no visual cues indicating the presence of more employees than what’s displayed, causing users to be unaware that they can scroll.
Current desktop Scroll bar
Current mobile Scroll bar
4. Integrating the Woocommerce system to work seamlessly with the same database for membership.
5. Developing an in-house meeting system.
6. Allowing users to make additional appointments directly from their logged-in account page without the need to go back to the booking page. Additionally, allowing users to book continuous sessions without any minimum advance booking time after completing the current session.
FULL WEBSITE
MENTALMATESERVICE.COM